June 20, 2016


Lorena Reyes

We’re Hiring! Client Success Manager

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We are looking for a Client Success Manager to manage the support of client websites and mobile applications hosted on our content management system. This full-time role is responsible for front line communication with Q4 customers including hands-on site updates, proactive maintenance and management of ticket escalation with a support team. We are looking for someone that clients love dealing with, is very organized and has excellent problem-solving skills. As a Client Success Manager at Q4, you’ll be working with a high volume of clients with web and mobile sites.

Responsibilities include:

  • Primary contact for client email and phone communication
  • First level hands-on support, issue resolution within the content management system
  • Escalation of issues to appropriate support resources where required
  • Management of all support requests/tickets
  • Quality Assurance (QA) Testing of support updates and of new websites
  • Training clients on the CMS
  • Proactive support, manage service of key clients
  • Track, prioritize, manage and report support issues
  • Non-business hour monitoring required


  • Exceptional oral and written communication skills
  • Ability to handle fast-paced, demanding clients and initiatives
  • Digital background – Content Management System experience an asset
  • Strong problem solving and decision-making ability
  • Solid understanding of web and mobile technology
  • Strong attention to detail and accuracy
  • Usability/best practices
  • Proven time management skills – able to handle conflicting priorities and juggle multiple tasks

Education/Experience Requirements

  • Minimum 2-3 years of customer service experience
  • Digital/web experience is a must. Technical, Mobile Apps and Financial experience are a bonus!
  • Working knowledge of PC and Mac-based environments
  • Experience with web support/ticketing systems
  • University or college degree

Please send a cover letter and a copy of your resume to: careers@q4inc.com

Lorena Reyes

Written By Lorena Reyes

Lorena Reyes is the marketing coordinator at Q4. As a past client success manager, she’s passionate about keeping clients informed on all the latest digital best practices in IR.

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